Alicia Persson

Many contact centers are facing challenges with their turnover rates — in fact, the number of open contact center positions has doubled since 2020. High turnover puts significant strain on remaining agents, since they're saddled with more of the workload. This not only diminishes the quality of your call center's customer service — it also can harm morale and cause a snowball effect that leads to losing more employees.
Today, preventing turnover is a critical piece of any call center's operat...

In western astrology, your zodiac sign is a big deal. Your destiny, favor, and luck are based on the stars— a mystery that's as vast as the universe. Interpreting your horoscope is like an art, requiring years of study to get right. Depending on how the planets and stars are positioned, they can influence your personality traits, life events, and even physical traits. There are even specific flowers assigned to each zodiac sign which hold special significance, relating specifically to your sign’s unique traits. Which ones match your sign and should be included in your next birthday bouquet? We

New parenthood introduces moms and dads to unprecedented joys and challenges. To help answer some of your burning questions about entering this new chapter of life amid a global pandemic, two pediatricians - Rhonda Patt, MD, a pediatrician at Atrium Health Levine Children’s Charlotte Pediatric Clinic – SouthPark and Chpryelle Carr, MD, a pediatrician at Atrium Health Levine Children’s Waxhaw Pediatrics and lactation consultant Jan Ellen Brown shared their knowledge on a Facebook Live panel.

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Lauren Braxton was trying to conceive her second baby for 4 years without success. Even after 5 rounds of hormone treatments and Intrauterine Insemination (IUI), Lauren was still seeing negative pregnancy test results.
Lauren also started to experience some uncomfortable symptoms like excess bloating and heavy periods. She knew that something was wrong, and so did her OB/GYN. With these added symptoms, Rebecca Usadi, MD, her infertility specialist at Atrium Health’s Women’s Institute, referre...

Coronavirus disease (COVID-19) has swept through the world in a matter of months and is still shrouded in mystery. Medical professionals are working tirelessly to find better ways to treat this illness and learn more about it.
While this virus usually presents more aggressive symptoms to high-risk individuals, many people are beating this illness and making full recoveries. Among them is Brandi Rabon, a vibrant mother in her mid 40s and a recent COVID-19 survivor. After receiving care from a ...

Digital Marketing
While multi-channel marketing is a well-established marketing method, omnichannel marketing, its evolved cousin, is starting to take over. According to Core DNA, omnichannel marketing is one of the biggest marketing trends of 2019.
Companies with an omnichannel strategy experience a 91% increase in customer retention rates compared to those that don’t use it. Specifically, they achieve an 89% average retention rate, which is vastly higher than 33%—the retention rate of compa...

Content Marketing
Making your customers feel like one in a million doesn’t happen by accident. It takes dedicated research, excellent marketing, and seemingly relentless exposures to your brand. But even if you question the value of the 12th email in a campaign, rest assured that your content is doing more than you think.
Personalized content delivers information in which the recipient is likely to be interested. When implemented strategically, it can increase response rates and the customer’...

The game has changed once again in search engine optimization (SEO). Ranking factors are constantly evolving as major search engines make their algorithms more sophisticated.

Spearheading your own business takes an incredible amount of time and energy. There are often days when you feel like you’re running on fumes, which makes it hard to fan the flames that keep your brainchild alive. However, these days it’s mandatory that your brand has an online presence to generate a healthy flow of customers and leads.
Unlike the 90s where most businesses promoted themselves by word of mouth or through paper media, brand growth in 2018 requires great online content. If you’r...

When it comes to doors, iron is one of the strongest materials you can use. This material is known for its durability, timeless appeal, and high-security factor.
Iron doors can also come as single or double doors. Single doors open and close on one side and lock in the doorframe. Double doors are essentially two single doors of various sizes that swing together and can lock when aligned.
When it comes to single iron doors vs. double iron doors, which do you choose? Here are a few factors to r...

Your heater can break down at the most unexpected time. If you have tried turning on the heat on a brisk night only to feel cold air coming out of your vents, you know that it’s time to get some professional help.
Staying comfortable at home is important, especially when the occasional Arizona cold snap rushes in. Day & Night Air is committed to providing each of our customers with quality workmanship, technical expertise, broad product knowledge, and quick and courteous service when you need...

When it’s time to remodel or replace an old roof, you have many materials to choose from. Each material has their own list of pros and cons that every builder and homeowner must weigh before making a final decision. One material that’s often admired yet passed over for its high cost is metal roofing. However, when you discover all the reasons why it merits this extra upfront charge, you may have a change of heart.
5 Reasons Why Metal Roofs Are Worth It
#1: It’s tough as nails. Metal roofs can...

Last week we talked about the advantages of installing a metal roof. Though metal is an excellent material, the right roof for your home or business could be something different. What matters the most is that the material you install is meeting your property’s needs and your budget. There are plenty of roofing materials to choose from, including clay, so let’s explore this material together and see if it’s right for your next roof remodeling or replacement project.
4 Reasons Why A Clay Roof C...

If your roof has some years under its belt, you may notice signs of wear and tear as it continually braves the elements. Regular inspections from professional contractors (like Noble Roofing) can put your mind at ease by letting you know if any mark on your roof is just an aesthetic issue or an actual problem. One of the most common eyesore homeowners worry about are black streaks on their roof. What are they and what causes them?
What are those black streaks on your roof? (and what you can d...

Soffit, Fascia, eaves, trusses- the world of home improvement often includes sophisticated terms that take on a new learning curve. From understanding pricing by linear foot vs. square foot, the role of a vent in an attic, or figuring out the different styles of roof shingles you can buy, you’re probably feeling overwhelmed if you’re a new home owner.
When you get a roof inspection, things may check out well or you may have a few issues to remedy. What do you do if your contractor mentions a ...